How to sign in (step-by-step)
- Open the Robinhood app or visit the official website and tap Sign in.
- Enter the email address or phone number associated with your account, then your password. If you’ve set a username, you can use that where allowed.
- If prompted, complete the two-factor authentication (2FA) challenge — usually a code delivered by SMS, authenticator app, or push notification.
- Once authenticated, review any new security notifications and confirm whether to trust the device for future sign-ins.
Pro tip: enable an authenticator app (e.g., Google Authenticator, Authy) instead of SMS where possible — authenticator apps are less susceptible to SIM-based attacks.
If you forgot your password or can’t sign in
- Use the “Forgot password?” link on the sign-in screen to request a reset email or SMS. Follow the link immediately — reset links typically expire quickly for security reasons.
- Check spam/junk folders and any email filters if you don’t see a reset message.
- If you no longer have access to the phone or email on the account, contact Robinhood Support directly and be ready to verify identity with account details (but never share your full password publicly or with unsolicited callers).
Two-Factor Authentication & Device Management
Two-factor authentication is an extra layer of security — always enable it. Robinhood supports SMS and authenticator apps; an authenticator app is recommended.
- After signing in, visit Settings → Security to enable or change 2FA methods.
- Review and revoke old devices in the device management section — remove any you don’t recognize immediately.
- Keep backup codes (if provided) somewhere safe and never store them with your password manager entry in plaintext.
Common login problems & fixes
- App crashes or freezes: force-quit and reopen the app, ensure you have the latest app update, and restart your device.
- Authentication fails: double-check the code and time synchronization for authenticator apps; ensure your phone's clock is set to automatic time.
- Locked account: repeated failed attempts may temporarily lock access — follow on-screen instructions and, if needed, contact Support.
- Verification delays: during high traffic or maintenance, messages and emails can be delayed. Try again after a few minutes and check system-status updates if available.
Security best practices
- Use a unique, strong password — a passphrase or password manager works well.
- Avoid signing in on public/shared computers. If you must, always sign out and clear the browser cache when finished.
- Beware of phishing: Robinhood will never ask for your full password via email or social media. Verify sender addresses, and access the site directly rather than clicking unexpected links.
- Keep your device OS and app up to date — updates often patch security vulnerabilities.
When to contact Support
Contact official Robinhood Support if you suspect unauthorized access, can’t recover your account, or see unexplained trades or transfers. Use the support channels listed inside the app or on the official website — never follow help links from unsolicited messages.